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Article “Total Quality: An Introduction to Improving the Performance of NGOs”
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Oct 22, 2025
Article "Total Quality: An Introduction to Improving the Performance of NGOs"
Prepared by Dr. Muhammad Mamdouh Abdullah
Head of the NGO Development Sector at the Misr El Kheir Foundation
This article addresses the importance of applying comprehensive quality concepts within civil society organizations as an essential input for developing institutional performance and ensuring the sustainability of institutional effectiveness. The article also presents how to integrate the principles of total quality into organizational structures, institutional culture, and planning and management mechanisms, highlighting its role in improving productivity, developing human resources, and enhancing the competitiveness of organizations.
It also highlights the call to build a standard system for comprehensive quality in civil society organizations, which contributes to raising the level of performance and achieving integration with global trends towards professionalism and institutional excellence.
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