Profile Dynamic and seasoned Corporate Relations Manager with over 11 years of diverse experience in banking customer relations, sales, and marketing. I've trained more than 600 fresh graduates at the start of their careers and managed over 20 CSR projects in the last five years. I am proficient in designing, implementing, and managing corporate social responsibility initiatives, with expertise in mapping, engaging, and educating stakeholders. Skilled in presenting, contracting, executing, and overseeing logistics for CSR projects and programs. I possess strong communication, negotiation, and leadership abilities, and am dedicated to fostering mutually beneficial relationships while maintaining high standards across all projects and initiatives. Relevant Studies and Certifications: - The Materiality of ESG Factors Specialization Certificate – University of Pennsylvania. Currently - Corporate Social Responsibility certificate – American University in Cairo July 2024 - Training for Politicians and Public Sector Workers certificate - National Training Academy. Sept. 2023 - Certified member of The Global Ambassadors of Sustainability “GAoS”. June 2022 Education: - Bachelor of English Commerce - Cairo University. Good. 2008 - 2012 - High School – Al Wessam Language Schools. Excellent, 98.4% 2008 Experiences: Sehetna Foundation, The CSR arm of EGMED www.egmed.com Jan. 2023 – Present CSR Partnerships Manager - Delivering a plan that works on spreading the word of the foundation and the cause we work for; ensuring a high standard level of execution and monitoring. - Studying healthcare sector projects with vital uncovered needs to donate and raise funds for after obtaining board management’s approvals. - Maximizing the CSR network and approaching potential partners supporting the pillar of health in Egypt. - Writing MOUs and formal proposals to be directed to potential CSR corporate partners. - Ensuring a proper communication flow both internally and externally for more than 10 mega projects. - Setting guidelines that govern the interplay between the foundation, hospitals, and CSR partners. - Monitoring the executed projects to assure a sustainable performance. - Agreeing with partners and media agencies on all points related to the marketing and media benefits that will come out of the deal. - Educating the stakeholders on the concept of the company’s and foundation sustainable goals that the company is working towards. - Achievements: Raised EGP 17 million for the Heart ICU – Demerdash Hospital – Ain Shams University. Ahl Masr Foundation, www.ahlmasr.org Jan. 2021 – Dec. 2022 Corporate Partnerships Senior - Enlarged the segment of mega donors or strategic partners. - Maintained existing strategic partners’ relations through creating projects’ extension plans. - Participated in the organization’s objectives and yearly anticipated budgets setting. - Studied upcoming partners’ affordability to support in which pillar that may raise funds for. - Developed detailed monthly growth plans, considering the overall partnerships strategy. - Drafted collaboration protocols/proposals to donors with the assistance of the department head. - Seized new opportunities and initiatives to add value to our existing CSR market portion. - Formal ambassador representing Ahl Masr Foundation at any formal ceremonies or conferences held. Achievements: Worked on 10 projects, Raised EGP 40 million directed to hospital inaugurations, burn victims' medical and physical treatments, economic empowerment projects after rehabilitation, and awareness campaigns about how to avoid burns. Orman Association, www.dar-alorman.com Oct. 2019 – Dec. 2020 CSR - Corporate Relations Manager - Conducted field research to build potential donor partnerships within the assigned partner’s segment. - Approached the identified prospect donors accordingly. - Developed a detailed monthly growth plan for the current partners. - Drafted contracts/proposals to donors of with the assistance of the department head and legal team. - Established and maintained long-term mutual benefit relationships with corporate partners and raised funds for the ongoing projects of the association. - Collaborated with the social media marketing teams to publicize and enhance achieved collaborations. Achievements: Worked on 7 projects including a mega project with Hayah Karimah costing EGP 45 million – Raised EGP 9 million for many projects in different societal and developmental pillars – Developed new digital donation channels with Valu, Aman, etc. Canadian International College - Cairo, www.cic-cairo.edu.eg Oct. 2018 – Sep. 2019 Assistant Lecturer – Temp. Contract - Developed and conducting more than 80 Lectures to business administration sections’ 300 Alumni. - Design and develop curriculum, materials and assessments. HSBC Global Services Delivery Center, Cairo www.hsbc-eg.com Nov. 2014 – Jan. 2017 Telemarketing Executive - Building rapport and answer customer inquiries, provide detailed information about products and services, and effectively handle orders and transactions over the phone. - nurtured customer relationships by addressing concerns, resolving complaints and providing exceptional post-sales support. - contributed to lead generation and to identify potential customers and convert leads into sales. - Primarily participated in promoting bank products and achieving sales targets. - Formally delivered customer feedback and satisfaction levels and reported it to superiors. Credit Agricole Egypt, Cairo www.cae-egypt.com Nov. 2013 – Oct. 2014 Customer Relationship Assistant Officer - Served customers with different services offered and Promoted bank products to achieved sales targets. - Followed performance guidelines and procedures for performing the operations properly. - Record data, produce receipts and provide information on related banking products and services. MBA British Academy, Cairo Feb. 2013 – Oct. 2013 Corporate Sales and Marketing Assistant Junior Manager - Created new business opportunities with governmental/educational institutes. - Aligned with the Public Relations department to hand over tasks within such organizations. - Searched for potential selling areas overseas. - Developed and finalized all new business deals/agreements. - Supervised all logistics with hotels hosted the training sessions. - Worked based on clients' feedback. MBA British Academy, Cairo Sep. 2012 – Feb. 2013 Retail Sales & Marketing Executive - Worked on the marketing events and campaigns to reach target individual customers. - Sold business training services and developed new deals with the customers. - Maintained customer relations. Internships - Consultation Team Member for an HR project "Employees satisfaction survey - MEARSK INC." - Training program granted by Citi Bank: Customer Service Dept. and Sales Dept. - Training program granted by NSGB: Customer Service Dept. - Sales outdoors at Citi Bank: "Loans & Credit Cards" - summer job. - Sales Representative at ASMA Group summer job. - Training program granted by PWC: "Auditing, Assurance Services and Fraud" (AUC). - Training program granted by Vodafone: Customer Service Field. - Training program granted by Shell Co. "Entlakah program" in fields of Marketing, Sales, Finance. - Possibilities program by Pepsi Co. Soft Skills training program. Extra-curricular Activities - Shared in blood donation campaigns for burn victims – Ahl Masr Foundation. - Shared in organizing many outings for burn survivors’ children. - Member of Maaan team for Human Resources Development. - Member of PHC "Professional Human Capital Community." - Member of (our vision) team - Marketing Council. Marketing Researcher. - Active Member of El Sawy Cultural Wheel Acting Marketing Surveys. - Internal Coordinator and External Public Relations Coordinator at Roaya Charity. - Volunteer at 57357 Children's Cancer Hospital, as a tour guide for visitors. - Member of Auditing Council team, (COMET) Student activity. Languages Skills Honors & Awards - Arabic: Native - English: Fluent -Strong presentation, communication, and negotiation. -Business emergency response. -Team leading. -High mobility -MS Office skills -Smoothly Adapt to changes. - High School - Second highest grade among the school students.