Misr el-khir Organization- Senior Project Specialist (June 2020 –tell now) - Coordinating project schedules, resources, equipment and information - Work Break down of projects into doable actions and set timeframes - follow tasks with internal teams and assist in schedule management - Oversee procurement project management plan - Write the projects’ proposals, budget charters, Risks, Scope, Stakeholder list, lesson learned. - (Mentor and Evaluate) projects phases, stages and write final project reports for closure - communicate with project stakeholders - Work with the Project Manager to eliminate blockers - Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) - Create and maintain comprehensive project documentation, plans and reports - Ensure standards and requirements are met through conducting quality assurance tests  Teleperformance -Assistant account manager (June 2020 –october2020) - Handle administrative duties for account - Analyzing client needs - Coordinating projects - Communicating with vendors  Orange -Call Center Agent (August 2019 – June 2020) - Answer courteously inbound calls. - Respond to customer inquiries. - Generate customer interest in the services or products offered by the company. - Provide personalized customer service by responding to the needs of the customers. - Ensure feedback from the customer to further improve the customer services. - Manage and update customer databases with the status of each customer. - Coordinate with the dispatch team to send products or provide services on time to customers. - Provide customers with brochures and information packages on products or services. - Build customer loyalty by follow-up of customer calls. - Evaluate problems of the customers and provide logical lasting solutions. - Manage filing, mailing, correspondence and other management tasks.  International Co. for Training and consultancy- Coordinator (August 2019 – June 2020) - Works in coordination with startups, the organization and a group of investors or third-party members in designing and supporting the implementation of events, projects, workshops, and training programs that take place in the program. - Supports in the process of coordination and developing, managing schedules, detailed plans, and timelines of different activities taking place in the incubator. - Support the management of all aspects of the daily operations of incubator. - Coordinates all related procurement, Financial and legal processes and manage communications among the program beneficiaries. - Broaden the network of technical mentors and experts. - Documents processes, and produce progress reports. - Participates as team member in assigned working groups and projects as assigned.  Promo-Star -Sales Supervisor (Jan 2012- Dec 2014) - Assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives. - Assist the Sales Manager in revising and implementing the sales strategies plans. - Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets. - Assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customer’s. - Assist Sales Manager by completing all assigned duties. - Handle customer issues, resolution and communicate escalated issues to the Sales Manager Supervise on Sales promoters - Assist with sales rep questions, concerns and product/service questions - Create reports showing Sales %, install %, adherence, and attendance etc. - Make sure all promoters adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.) - Deliver positive feedback, Employee Rewards and Customer Recognition to the employee. - Communicate all employee relations issues, concerns, and incidents to Sales Manager.  Marwan Co.- Sales Representative